iExperts Repair Pricing

iPhone 4/4S Repairs

The most common issues with the iPhone 4 are front and back glass breakages. Apple have designed the iPhone 4 so that the retina LCD is fused to the touch sensor and front glass. Even if it is just the front glass that is broken, you will need to replace the front component containing the LCD + Touch Sensor + Glass.

Genuine Apple front panels contain the “Gorilla Glass” that is more resistant to breakages and scratches. Non-Genuine panels are cosmetically identical but come with standard glass instead of Apple’s “Gorilla Glass” and are more susceptible to breakage and scratching.

This genuine component is disproportionately expensive and has led to almost all other repairers resorting to cheaper, non-genuine components, and claiming that these are genuine. At iExperts, we feel strongly against competitors cheating customers and feel that our customers should be informed of this practice.

iExperts provide the genuine Apple component at a competitive price, comparable to other repairers “supposed genuine” components. We also provide the option of the non-genuine component (at a significantly lower price).

When enquiring competitors about pricing, please ensure that their repair will not affect Apple’s manufacturers warranty. For iExperts genuine glass replacements your Apple Warranty remains valid, we will put this in writing.

When getting your iPhone repaired with another repairer, ask to see the component first. If the sensor hole (above the speaker hole) is a purple colour, and the panel doesn’t come with the speaker mesh or front camera support fitted, it is the non-genuine component that they are fitting.

The iPhone 4 has two common faults that are covered by Apple’s Warranty. The microphone can stop working whilst on a call, so the other party cannot hear. This is a hardware fault in the iPhone and cannot be repaired. The other fault is the Home Button Switch that can become progressively unresponsive. If your iPhone 4 suffers from these symptoms, you can get your iPhone replaced at the Apple Store under warranty (within 1 year of purchase) with a Genius Bar Appointment at http://www.apple.com/au/retail/ or by calling AppleCare on 133 622.

iPhone 3G and 3GS

The most common issues with the iPhone 3G/3GS are :

• Broken Glass (You will need a Glass/Touch Sensor Replacement)
• White Screen (You will need an LCD Replacement)
• Mute Switch Failure / Phone Vibrates randomly (You will need a Switches Flex Replacement)
• Power/Sleep Switch Failure (You will need a Switches Flex Replacement)
• Home Button Switch Failure (You will need a Home Button Switch replacement)
• Dim Display (In most cases a replacement LCD will rectify this issue)
• Chrome button pieces detach (You will need the button replaced)
• Battery not lasting (You will need a battery replacement)
• Not Charging (You may need a charging port replacement)

The glass on the iPhone 3G/3GS are fused to the touch sensor. These need to be replaced together. Please note that in some cases, due to old age and wear and tear, the rubber surrounding the glass may have deteriorated to the point where lifting the glass out of the phone causes it to ‘flake’ off. In these cases you may choose to replace the middle chassis with a new rubber frame for an extra $15.

The genuine parts for the 3G and 3GS have a low fault rate with the touch sensor. Aftermarket components tend to have a high failure rate. You can pick out an aftermarket glass by looking at the translucent sensor holes above the screen. If they are transparent and you can see the sensors inside, it is an aftermarket component with a high risk of touch sensor failure. Another way to tell (for a 3GS) is the ‘feel’ of the glass surface. The genuine 3GS glass comes with an anti-fingerprint oleophobic surface. Aftermarket glasses without this coating feel sticky and dry.

iExperts provides genuine parts for all 3G and 3GS repairs (excluding housing replacements). You can have peace of mind knowing that your iExperts repair is performed using the same high quality components Apple uses, installed by highly experienced technicians.

Apart from the use of aftermarket parts, other iPhone repairers tend to overcharge by ‘creating’ issues with your iPhone. Please note that if the total cost of repair for your iPhone exceeds $200, it is better to simply get it replaced with a refurbished unit from Apple for $249. You can get your iPhone replaced at the Apple Store with a Genius Bar Appointment at http://www.apple.com/au/retail/ or by calling AppleCare on 133 622.

iPod Touch 1st, 2nd, 3rd, 4th Generations

The most common issues with the iPod Touches are :

• Broken Glass (You will need a Glass/Touch Sensor Replacement for the 1st, 2nd, and 3rd Generations, for the 4th Generation, you will need the Glass/Touch Sensor/LCD Replacement)
• White Screen (You will need an LCD Replacement for the 1st, 2nd, 3rd Generations, for the 4th Generation, you will need the Glass/Touch Sensor/LCD Replacement)
• Headphone Jack Failure ? Only on one ear or intermittent function (You will need the Headphone Jack Replacement)
• Power/Sleep Switch Failure (You will need a Power/Sleep Switch Replacement)
• Battery not lasting (You will need a battery replacement)

The glass on the iPod Touch 1st, 2nd and 3rd Generations are fused to the touch sensor. These need to be replaced together.

For the 4th Generation iPod Touch with the cameras, Apple have fused together the LCD Screen with the Touch Sensor and Glass. You will need to replaced these together.

The genuine parts for the 3G and 3GS have a low fault rate with the touch sensor. Aftermarket components tend to have a high failure rate.

iExperts provides genuine parts for all iPod Touch repairs. You can have peace of mind knowing that your iExperts repair is performed using the same high quality components Apple uses, installed by highly experienced technicians.

iPad and iPad 2

The most common issues with the iPads are :

• Broken Glass (You will need a Glass/Touch Sensor Replacement)
• White Screen (You will need an LCD Replacement)

The glass on the iPads are fused to the touch sensor. These need to be replaced together.

The genuine parts for the iPads have a low fault rate with the touch sensor. Aftermarket components tend to have a high failure rate.

iExperts provides genuine parts for all iPad repairs. You can have peace of mind knowing that your iExperts repair is performed using the same high quality components Apple uses, installed by highly experienced technicians.

Apple Time Capsule Repairs

The most common issues with the Time Capsules are :

• Power Supply Failure
• Hard Disk Failure

You can have peace of mind knowing that your iExperts repair is performed using the same high quality components Apple uses, installed by highly experienced technicians.

iOS Software Issues

If you are having software issues, give us a call, and we’ll do our best to help you. Please note that we are not Apple support. While we are happy to help you unfreeze your iPhone, the Apple Store would be better suited to helping you with learning how to use your iPhone.

If you want us to Jailbreak or perform other software modifications, call us for a quote.

Water Damage

If your iPhone 3G or 3GS has water damage, DO NOT OPEN IT YOURSELF!

The Apple store will replace water damaged iPhones (even if they don’t work) for $249

If you have already opened it, too late, you are ineligible for replacement, we’ll see what we can do, but it’s unlikely to be salvagable.

Please note that with Water Damage, we will do our best to clean out and dry your iPhone, identify which parts need to be changed and repair it, however it will not be covered under any warranty.

For all other Repairs

Call us on 1300 500 511 for a quote!

Conditions

• All iExperts repairs are conducted by experienced technicians and are covered by a 12 Month warranty (Genuine Parts) and a 6 Month Warranty (non-genuine parts)
• This warranty will only cover defective parts or workmanship related to the original repair.
• Pricing is subject to change without notice.
• All prices are in Australian Dollars (AUD) and include parts, labour and G.S.T.
• iExperts currently only services customers in Australia and New Zealand.